She took major stresses off our shoulders and with a smile. He unfortunately ran out of time and Heather stepped up and promptly had as many pizzas as we needed made for our party as fast as she could, she even inflated his balloons for us. My husband went to grab our kid's birthday cake, food for the adults (the Regal supplied personal pizzas for the kids that were actually far more and larger than they originally informed us they were), inflate his many balloons, and come back in time to set up. We worked with a woman in customer service named Heather and she was the most wonderful and perfect angel. We planned a party in the party room and it was decorated exactly as we'd asked. I very much wish I could give more than 5 stars on Google reviews! My husband and I had our child's 3rd birthday party here and went to see Sherlock Gnomes.